Shipping & Processing

Orders over $50 (after discounts have been applied and excluding taxes) ship FREE. Orders of $50 or less (after discounts have been applied and excluding taxes) will incur a standard shipping charge of just $7.50. HI, AK and U.S. Territories add $6.00.

HOW WE SHIP

Orders over $50 (after discounts have been applied and excluding taxes) ship FREE in the 48 Upper States. Orders of $50 or less (after discounts have been applied and excluding taxes) will incur a standard shipping charge of just $7.50. All orders being shipped to HI and AK will be shipped at a flat rate of $15.

**DELIVERY METHODS & CHARGES:**
Destination	Service	Rate	Arrival mandatory
48 U.S. States, (including P.O. Boxes)	Standard	FREE (Over $50) or $7.50 (Under $50)	3-5 Business Days
HI, AK	Standard	$29.00	15-20 Business Days
48 U.S. States (Excluding PO Boxes)	Express	$14.99	2 Business Days*
International	We DO NOT ship Internationally.

All shipping services are not available in all areas. When necessary, Fragrance Outlet reserves the right to change your delivery method at no additional cost.

Fragrance Outlet will not be responsible for insufficient addresses, packages returned to sender or lost/stolen packages.

Express: 2-Day Shipping Terms & Conditions:

Order Cut-Off Time: Orders must be placed before 1:00 PM EST on business days (Monday–Friday) to qualify for 2-day shipping.
Business Days: Shipping times apply to business days only and do not include weekends or holidays.
Order Processing: Orders placed after the 2:00 PM EST cut-off will be processed on the next business day.
Delivery Timeline: While we strive to ensure timely delivery, unforeseen delays due to weather, natural disasters, high carrier volume, or other factors beyond our control may impact estimated arrival times.
Shipping Availability: 2-day shipping is available for eligible addresses within the contiguous U.S.. Some rural or remote locations may experience extended delivery times. Express shipping is not available to PO Boxes.
Carrier Responsibility: Once an order has been transferred to the carrier, we are not responsible for delivery delays, damages, or lost/stolen packages. Delivery times are subject to the carrier’s performance and policies.
Order Modifications & Cancellations: Orders cannot be modified or canceled once they have been processed for shipment.
Non-Refundable Shipping Fees: Shipping charges are non-refundable, including in cases of carrier delay or missed estimated delivery.
Signature Requirement (if applicable): Some orders may require a signature upon delivery for security purposes.

COVERAGE & CARRIERS:

When Standard Shipping is selected, the carrier who delivers your order will depend on the weight and size of the shipment. You will receive tracking information in the Shipping Confirmation email and will be able to track your order at that time.
We currently only ship within the U.S.
Your order may require a signature release upon delivery.

ORDER REVISIONS / CANCELLATIONS / DAMAGES:

To facilitate the timely processing of your order, we are unable to cancel or make any changes to orders once they are placed. Please select your items carefully and check for accuracy of all email addresses and shipping details, including apartment number, street number and name, city, state and zip code. We are not responsible for incorrect information entered at checkout.
If your order has arrived damaged, please contact our customer service team at customer.service@fragranceoutlet.com within 7 days of receipt of your package. You must retain the damaged items and all packaging until our customer service team has filed a claim with the carrier. If you dispose of the item or packaging, we will not be able to honor the claim or be able to issue any adjustment, including credit. Claims will only be considered if received within 30 days of date of shipment.

We will be closed on the following dates in observance of the holidays:
April 3 • May 25 • June 19 • July 3 • September 7 • November 26–27 • December 25 • January 1