Shipping & Processing

Orders over $50 (after discounts have been applied and excluding taxes) ship FREE in the U.S.. Orders of $50 or less (after discounts have been applied and excluding taxes) will incur a standard shipping charge of just $7.50.  HI, AK and U.S. Territories add $6.00.

2^nd Day and Next Day orders received Monday through Friday by 3 p.m. (ET) are shipped the same day.  All other orders will be shipped the next business day.

All shipping services are not available in all areas. When necessary, Fragrance Outlet reserves the right to change your delivery method at no additional cost.

ORDER CANCELLATIONS/EDITS/DAMAGES:

• If you would like to edit or cancel an order, our customer service team must be notified within 2 hours of when the order was placed. If the order is placed outside of business hours, please notify customer service as soon as possible and the order will be adjusted in the first two hours of the next business day. After the 2-hour window, we will not be able to cancel or make edits to the order.
• We are not responsible for shipping addresses that are entered incorrectly at check out. If an address is entered incorrectly at checkout, customer service must be notified within the 2-hour window to make the corrections. After the 2-hour window, we will not be able to cancel or make edits to the order and we will not be able to submit a refund for the error.
• If your order has arrived damaged, please contact customer service at customer.service@fragranceoutlet.com as soon as possible. You must keep the damaged items until our customer service team has filed a claim with the carrier. If you dispose of the item we will not be able to honor the claim.