FAQ

Traditional retail stores are restricted in the variety of items they are able to stock, because they are catering to a specific demographic area. However, Fragranceoutlet.com has a much more efficient inventory model that makes it cost effective for us to carry a much wider variety of products targeting all kinds of niche customer demands.

Fragranceoutlet.com is committed to ensuring complete customer satisfaction, and will do our best to satisfy all of our customers' fragrance needs. If a customer is searching for a hard-to-find fragrance, we will do our best to locate that item and keep it in our inventory. You can be assured that we will always carry a wide selection of brand name fragrances.

Fragranceoutlet.com does not carry or sell any imitations, old, or used items. All our products are the same quality you would expect to find at leading department stores.

Our product selection is frequently updated and expanded. Our product line is growing rapidly as we add more of the best designer fragrance brands.

No. Fragranceoutlet.com can only ship directly to the customer. One of the main reasons behind Fragranceoutlet.com's ability to offer deep discounts is our efficient business model. It is more cost effective to ship orders directly to you, your family members, or friends. We do not ship customer orders to Fragrance Outlet stores for customer pick-up.

No. Online orders can only be shipped back to our warehouse. Please reach out to customer service for more information regarding your return.

You are welcome to send us your fragrance request by email to customer.service@Fragranceoutlet.com or call our customer service department at (888) 919-6613, Mon-Fri between the hours of 9am to 5pm Eastern Standard Time to make a special request. We will do our best to locate the requested product and notify you when it becomes available.

Fragranceoutlet.com does not provide this information.

We mostly use USPS to ship to the contiguous 48 sates within the United States, however this is subject to change without notice.

Please see our shipping information for current rates. https://www.fragranceoutlet.com/pages/shipping-processing

Yes.

No. We currently do not deliver to international destinations.

Ensuring secure online purchasing is a vital part of our commitment to honor your privacy. The Fragranceoutlet.com site utilizes SSL (Secure Socket Layer) to protect your personal information, including credit card numbers. SSL is used in to encrypt all personal information, including your name and credit card information, so that it can't be read while being transferred from your web browser to our Internet site. All pages on our site that require our customers to enter sensitive information are protected with SSL. Other pages that do not require you to provide personal information are not required to be protected.

Both means of ordering are secure. However, if you feel more comfortable placing your order with one of our customer service representatives, please do not hesitate to call our Customer Service Department at our toll-free number, (888) 919-6613, Monday thru Friday, 9am to 5pm EST, and we'll be happy to help place your order.

No. All information submitted to Fragranceoutlet.com remains confidential. Customers can be assured that we do not sell any of the provided information to other enterprises, nor do we transfer information to other enterprises for marketing purposes.

One of our policies is to verify the cardholder's name and billing information, thus minimizing the number of fraudulent purchases and thereby protecting both our customers and ourselves. Reducing fraud makes it possible for us to keep our prices low.

All orders will be sent to the address listed as the shipping address.

Once payment has been confirmed, most orders are shipped on the following business day.

Click here to read our return policy > https://www.fragranceoutlet.com/pages/return-policy

Yes, the customers are required to pay the postage for any items returned to us. However, we will provide a prepaid return label if the return is a result of an error on our part.

Once it is determined that the returned merchandise is in its orignal condition, we will then issue a credit for the merchandise.

Once merchandise has left our premises, the responsibility for a safe and timely delivery falls with our carrier. On behalf of its clients, Fragranceoutlet.com will diligently seek recourse from the carrier in the event of loss or damage and may subsequently refund missing or damaged products.

If there is any problem with the order the customer is notified by email or by phone.