Find answers to all your fragrance-related questions here!

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Find answers to all your fragrance-related questions here!

Product Inquiries

Traditional retail stores are restricted in the variety of items they are able to stock, because they are catering to a specific demographic area. However, has a much more efficient inventory model that makes it cost effective for us to carry a much wider variety of products targeting all kinds of niche customer demands. is committed to ensuring complete customer satisfaction, and will do its best to satisfy all of its customers' fragrance needs. If a customer is searching for a hard-to-find fragrance, we will do our best to locate that item and keep it in our inventory. You can be assured that will always carry a wide selection of brand name fragrance products. does not carry or sell any imitations, old, or used items. All of our products are the same quality you would expect to find at the leading department stores.
Our product selection is frequently updated and expanded. Our product line is growing rapidly as we add more of the best designer fragrance brands.
No. can only ship directly to the customer. One of the main reasons behind's ability to offer deep discounts is our efficient business model. It is more cost effective to ship orders directly to you, your family members, or friends. We do not ship customer orders to Fragrance Outlet, Inc. stores for customer's pick-up.
No. Online orders can only be shipped back to our warehouse. Please reach out to customer service for more information regarding your return.
You are welcome to send us your fragrance request by email to or call our customer service department at (888) 919-6613 between the hours of 9am to 5pm Eastern Standard Time to make a special request. We will do our best to locate the requested product and notify you when it becomes available.

Shipping Inquiries

We mostly use USPS to ship to the contiguous 48 United States, however this is subject to change without notice. We also offer expedited shipping via UPS 2nd Day and Next Day services to United States addresses.
See our shipping information page.
No. We currently do not deliver to international destinations.

Website Inquiries

Ensuring secure online purchasing is a vital part of our commitment to honor your privacy. The site utilizes SSL (Secure Socket Layer) to protect your personal information, including credit card numbers. SSL is used in order to encrypt all personal information, including your name and credit card information, so that it can't be read while being transferred from your web browser to our Internet site. All pages on the site that require our customers to enter sensitive information are protected with SSL. Other pages that do not require you entering personal information do not need to be protected.
Both means of ordering are secure. However, if you feel more comfortable placing your order with one of our customer service representatives, please do not hesitate to call customer service (866) 557-2368.
No. All information submitted to remains confidential. Customers can be assured that we do not sell any of the provided information to other enterprises, nor do we transfer information to other enterprises for marketing purposes.

Company Policy Inquiries

One of our policies is to verify the cardholder's name and billing information, thus minimizing the number of fraudulent purchases and thereby protecting both our customers and ourselves. Reducing fraud makes it possible for us to lower our prices.
All orders will be sent to the address that the customer has listed as their shipping address.
Once payment has been confirmed, most orders are shipped on the following business day except for UPS 2nd Day and UPS Next Day orders received by 12:00 p.m. (EST) on a business day that are shipped on the same day.
Yes, the customers are required to pay for any items returned to us. We may refund shipping costs if the return is a result of's error.
Once it is determined that the returned merchandise is in a resellable condition, we will then issue the customer credit for the merchandise.
Once merchandise has left our premises, the responsibility for safe delivery is with our carrier . On behalf of its clients, will seek recourse from the carrier in the event of loss or damage and subsequently refund all missing or damaged products.
If there is any problem with the order the customer is notified by email or by phone.
Still have questions?

Contact our support team Monday-Friday: 9:00am-5:00pm Eastern Time.

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