RETURN POLICY - Online Only
You may return any unopened merchandise in its original condition, including original sealed packaging within 30 days of invoice date and you will receive a full refund, less shipping and gift-wrapping charges.
In the event of a refund on a purchase that received a free gift, the gift must be returned as well and must be in good condition to qualify for a full refund.
Due to health reasons, we do not offer refunds on cosmetics, hair care and skincare items. Please make your selections carefully.
Shipping cost is non-refundable for returned, undeliverable, unclaimed and packages that are refused. Any shipping cost you incur to return the product to us will not be refunded. The only exception to this is if we have made a shipping error.
Returns may only be shipped directly to the FragranceOutlet.com warehouse at the address below. We do not accept online returns to our Fragrance Outlet Retail locations at this time. Please include the following information with your return:
- Full name:
- Street Address:
- Zip Code:
- Phone Number:
- E-mail Address:
- Original order confirmation no. or invoice no.:
- Reason for return:
2020 Ocean Ave, Suite A
Ronkonkoma, New York 11779 U.S.A
Returns will be processed and refunds will be issued within 1-2 weeks of receipt.
All products are subject to inspection by Fragrance Outlet staff. Returns that do not meet the above criteria may be returned to customer or destroyed upon request.
Please Note: If your online order arrived damaged or defective, please bypass the instructions below and contact us (within 7 business days) at by calling +1 (888) 919-6613, Monday through Friday, 9 AM - 5 PM EST
EXCHANGE POLICY - In-Store Purchases
Your satisfaction is our top priority. Fragrance Outlet will gladly exchange or issue you a merchandise credit for the amount of your purchase.
The merchandise must be returned to one of our stores within 30 days of being purchased and be unopened\unused with the original receipt.