Online Only Return Policy
RETURN POLICY - Online Only
You may return any unopened merchandise in its original condition, including original sealed packaging within 30 days of invoice date and you will receive a full refund, less shipping and gift-wrapping charges.
Due to health reasons, we do not offer refunds on cosmetics, hair care and skincare items. Please make your selections carefully.
Shipping cost is non-refundable for returned, undeliverable, unclaimed and packages that are refused. Any shipping cost you incur to return the product to us will not be refunded. The only exception to this is if we have made a shipping error.
Return Instructions – 4 Easy Steps to No Hassle Returns
Before shipping your return we recommend that you review our entire return guidelines below.
- Obtain your Return Merchandise Authorization number (RMA#) by completing our web-form click here
- Return any unopened merchandise in its original condition, including original packaging within 30 days of receipt. You are welcome to keep your free samples or gifts with purchase – those are yours!
- If you still have it, please include a copy of your packing slip along with your RMA#.
- Mail your return to:
The Fragrance Outlet
11920 Miramar Parkway
Miramar, Florida, 33025
Returns will be processed and refunds will be issued within five business days of receipt.
All products are subject to inspection by Fragrance Outlet staff. Returns that do not meet the above criteria or are returned without an RMA# may be returned to customer or destroyed upon request.
Please Note: If your online order arrived damaged or defective, please bypass the instructions below and contact us (within 7 business days) at firstname.lastname@example.org or by calling +1 (888) 919-6613, Monday through Friday, 9 AM - 5 PM EST
EXCHANGE POLICY - In-Store Purchases
Your satisfaction is our top priority. Fragrance Outlet will gladly exchange or issue you a merchandise credit for the amount of your purchase.
The merchandise must be returned to one of our stores within 30 days of being purchased and be unopened\unused with the original receipt.