RETURN POLICY - Online Only

You may return any unopened merchandise in its original condition, including original sealed packaging within 30 days of invoice date and you will receive a full refund, less shipping and gift-wrapping charges. 

For further return instructions, please email us at customer.service@fragranceoutlet.com or call (888) 919-6613 prior to shipping your package. We are available Mon-Fri 9am-5pm EST.

In the event of a refund on a purchase that received a free gift, the gift must be returned as well and must be in good condition to qualify for a full refund.

Due to health reasons, we do not offer refunds on cosmetics, hair care and skincare items. Please make your selections carefully. 

Shipping cost is non-refundable for returned, undeliverable, unclaimed and packages that are refused. Any shipping cost you incur to return the product to us will not be refunded. The only exception to this is if we have made a shipping error. 

Fragrance Outlet will not be responsible for insufficient addresses, packages returned to sender or lost/stolen packages.

Returns may only be shipped directly to the FragranceOutlet.com warehouse. We do not accept online returns to our Fragrance Outlet Retail locations at this time. Please include your original packing slip with your return or include the following information with your return.

• Full name:
• Street Address:
• City:
• State:
• Zip Code:
• Country:
• Phone Number:
• E-mail Address:
• Original order confirmation no. or invoice no.:
• Reason for return:

Returns will be processed and refunds will be issued within 1-2 weeks of receipt.

All products are subject to inspection by Fragrance Outlet staff. Returns that do not meet the above criteria may be returned to customer or destroyed upon request.

If you have any questions about returning merchandise, please e-mail customer.service@fragranceoutlet.com or call us at (888) 919-6613.

EXCHANGE POLICY - In-Store Purchases

Your satisfaction is our top priority. Fragrance Outlet will gladly exchange or issue you a merchandise credit for the amount of your purchase.  
The merchandise must be returned to one of our stores within 30 days of being purchased and be unopened\unused with the original receipt.