Loyalty FAQ sheet

How does the Dollars & Scents Rewards loyalty program work?

1. Shop
2. Earn points for every dollar spent
3. Redeem points against future purchases

Who is eligible to join?

Legal residents of one of the fifty (50) United States
(ii) are at least 18 years of age.

How do I join, and does it cost anything?

There is no cost to join. You can sign up at any Fragrance Outlet location and/or online by registering at https://www.fragranceoutlet.com

Can the program be terminated?

Yes – TFO reserves the right to terminate the Dollars & Scents Rewards Program in its entirety. We will, however, provide to the members a 3 month notice prior to termination.

Can my membership in the program be terminated?

Yes - TFO reserves the right to terminate and/or refuse membership to any person it determines, in its sole discretion, has not complied with the Terms and Conditions, or is responsible for tampering with the Dollars & Scents Rewards Program sign up process and/or any other aspect of the Dollars & Scents Rewards Program. A Membership can also be terminated for inactivity for a 3 consecutive year period.

What happens to any points, benefits or rewards I have earned if my membership in the program is terminated or expires?

If a member has no activity for 12 months, then the account will be downgraded but your point balance remains intact for an additional 6 months. If there is no activity within that 18-month period, then the points are considered expired and removed. After 3 years of inactivity or upon termination of the Dollars & Scents Rewards Program, POINTS will no longer be usable toward purchases of TFO merchandise or have any other use or value.

How do I terminate my membership?

You can email customer.service@fragranceoutlet.com or call (888) 919-6613

Do my rewards, benefits and points have any cash value?

No - Points are not transferable or assignable, have no independent monetary value and may not be redeemed for cash

How do I check my account status?

You can inquire on your account at any Fragrance Outlet location or by logging in and registering online at https://www.fragranceoutlet.com.
You can also email customer.service@fragranceoutlet.comor call (888) 919-6613

May I share my account, rewards, benefits and points with a friend?

No – Points can be used only once and only by the Member to whom they were awarded.

How do I earn points?

Membership Level Points are earned for product purchased.

What are Membership Levels?

Bronze earning 3 points per dollar spent
Silver earning 6 points per dollar spent
Gold earning 8 points per dollar spent

How do I reach levels?

Bronze is automatically assigned on sign up
Silver you must earn 750 points and then maintain a spend of $250 per year
Gold you must earn 6000 points and then maintain a spend of $1000.00 per year

Does my level status and level benefits ever change?

Yes – If the spend criteria is not met for the year, your level will change according to the spend for that year. Example – Level Gold – the spend from your anniversary date is less than $1000.00 but greater than $250.00 your level will drop to Silver, and you will earn points based on the 6 points per dollar spent. If the spend is less than $250.00 your level will drop to Bronze and earn 3 points per dollar spent