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Loyalty FAQ sheet

1. Shop
2. Earn points for every dollar spent
3. Redeem points against future purchases
Legal residents of one of the fifty (50) United States
(ii) are at least 18 years of age.
There is no cost to join. You can sign up at any Fragrance Outlet location and/or online by registering at https://www.fragranceoutlet.com
Yes – TFO reserves the right to terminate the Dollars & Scents Rewards Program in its entirety. We will, however, provide to the members a 3 month notice prior to termination.
Yes - TFO reserves the right to terminate and/or refuse membership to any person it determines, in its sole discretion, has not complied with the Terms and Conditions, or is responsible for tampering with the Dollars & Scents Rewards Program sign up process and/or any other aspect of the Dollars & Scents Rewards Program. A Membership can also be terminated for inactivity for a 3 consecutive year period.
If a member has no activity for 12 months, then the account will be downgraded but your point balance remains intact for an additional 6 months. If there is no activity within that 18-month period, then the points are considered expired and removed. After 3 years of inactivity or upon termination of the Dollars & Scents Rewards Program, POINTS will no longer be usable toward purchases of TFO merchandise or have any other use or value.
No - Points are not transferable or assignable, have no independent monetary value and may not be redeemed for cash
You can inquire on your account at any Fragrance Outlet location or by logging in and registering online at https://www.fragranceoutlet.com.
You can also email customer.service@fragranceoutlet.comor call (888) 919-6613
No – Points can be used only once and only by the Member to whom they were awarded.
Membership Level Points are earned for product purchased.
Bronze earning 3 points per dollar spent
Silver earning 6 points per dollar spent
Gold earning 8 points per dollar spent
Bronze is automatically assigned on sign up
Silver you must earn 750 points and then maintain a spend of $250 per year
Gold you must earn 6000 points and then maintain a spend of $1000.00 per year
Yes – If the spend criteria is not met for the year, your level will change according to the spend for that year. Example – Level Gold – the spend from your anniversary date is less than $1000.00 but greater than $250.00 your level will drop to Silver, and you will earn points based on the 6 points per dollar spent. If the spend is less than $250.00 your level will drop to Bronze and earn 3 points per dollar spent
Yes – points are earned on product purchased after discounts are applied.
You must earn 100 points before you can redeem. Points are tendered at the conversion rate of 1%. Examples:
. Member has 100 POINTS - $1 off purchase
. Member has 1,000 POINTS - $10 off purchase
. Member has 1,500 POINTS - $15 off purchase
Yes - after 18 months of inactivity (no purchases or redemptions) your points will expire
Yes - Gift Card & mandated Bag purchases are not eligible for points
No – there are no purchase limitations other than gift cards or mandated bag purchases which are not eligible for points
No - 24 hours after a completed purchase, the points become available for redemption
Your available point balance and current point balance can be obtained at any Fragrance Outlet Location. They are also displayed on your receipt, or you can view online by registering at https://www.fragranceoutlet.com
When product is returned the points earned will be removed and any points redeemed will be placed back into your account
Frequently Asked Questions

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